Privacy Policy

RideX24 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, use our tools, create an account, or submit an enquiry.

This Policy applies to RideX24 services concerning new and used two-wheelers, including bikes, scooters, electric vehicles, test rides, dealer quotations, exchange, finance, insurance, and related marketplace services.

Depending on how you use RideX24, we may collect:

• Identity and contact data: name, phone number, email address, city, state, postal address, and account details.
• Vehicle and enquiry data: preferred brand, model, variant, budget, fuel type, location, test-ride request, quotation, booking interest, and current vehicle details for exchange.
• Finance and insurance data: employment category, approximate income, preferred loan amount, down payment, tenure, and other details required to connect you with a bank, NBFC, or insurer. Sensitive KYC or financial documents should be provided only through an approved secure process when requested.
• Technical and usage data: IP address, browser, device type, operating system, page views, clicks, referral source, session data, cookie identifiers, and approximate location.
• Communications: messages, call or support records, feedback, complaints, survey responses, and communication choices.

We collect information:

• directly from you through forms, calls, chats, and enquiries;
• automatically through cookies and similar technologies;
• from dealers, manufacturers, finance or insurance partners when they update the status of an enquiry initiated by you; and
• from lawful public or marketing sources where permitted by law.

We may use personal information to:

• create and manage your account;
• respond to enquiries and arrange dealer quotations or test rides;
• connect you with relevant dealers and service partners;
• assist with finance, insurance, exchange, and booking requests;
• personalise vehicle recommendations, content, and offers;
• operate EMI, comparison, price, and other buying tools;
• send service updates and, with applicable consent, promotions;
• analyse and improve performance, usability, and customer support;
• detect fraud, abuse, security incidents, and policy violations; and
• comply with legal, regulatory, and contractual obligations.

We process information with your consent, to provide services requested by you, to meet legal obligations, and for legitimate business purposes such as platform security, service improvement, and fraud prevention. Where consent is required, you may withdraw it as described below. Withdrawal will not affect processing already carried out lawfully.

When you provide contact details or submit an enquiry, you authorise RideX24 and the relevant dealer or service partner to contact you about that request through calls, SMS, WhatsApp, email, or similar channels, subject to applicable law. You can opt out of promotional messages by using the unsubscribe option or contacting us. Essential transactional and service messages may continue where necessary.

We may share relevant information with:

• authorised dealers, manufacturers, and sellers to fulfil your quotation, booking, test-ride, purchase, or exchange enquiry;
• banks, NBFCs, insurers, and authorised intermediaries when you ask for finance or insurance assistance;
• hosting, analytics, communications, customer-support, security, and other vendors processing data on our instructions;
• professional advisers, regulators, courts, law-enforcement bodies, or government authorities where legally required; and
• a successor or buyer in connection with a merger, restructuring, financing, acquisition, or transfer of business assets.

RideX24 does not sell your personal information for money. Partners receiving an enquiry may process your information under their own privacy policies, which you should review.

We use cookies, pixels, local storage, and similar technologies to keep the website secure, remember preferences, understand traffic, measure campaigns, and improve content. Cookies may be:

• Essential: required for core functions and security;
• Preference: remember choices such as location;
• Analytics: help us understand platform usage; and
• Advertising: measure and personalise campaigns.

You may control non-essential cookies through our cookie settings, if available, or your browser. Blocking some cookies may affect features.

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing your enquiry, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of information and applicable law. Data may then be deleted, anonymised, or securely archived.

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, network, or storage method is completely secure. You should protect passwords, avoid sharing OTPs, and immediately report suspicious activity.

Subject to applicable law and verification, you may request to:

• access a summary of personal information held about you;
• correct inaccurate or incomplete information;
• erase information where retention is no longer required;
• withdraw consent for consent-based processing;
• opt out of promotional communications; and
• raise a privacy complaint or grievance.

We may retain limited information where required by law, to protect legal rights, prevent fraud, or complete a transaction requested by you. To exercise a right, contact us using the details below.

RideX24 is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from a child without appropriate authorisation. If you believe a child has submitted personal information, contact us so we can review and take appropriate action.

Our platform may link to dealer, manufacturer, finance, insurance, map, video, social-media, or other third-party services. RideX24 does not control their privacy or security practices. Information you provide directly to them is governed by their respective privacy policies.

Information may be processed or stored by RideX24 or contracted service providers in India or other permitted locations. Where information is transferred across borders, we take reasonable steps to use appropriate contractual and security safeguards and comply with applicable Indian data-protection requirements.

We may use rules, analytics, or automated tools to rank vehicles, personalise recommendations, identify suitable offers, detect fraud, or route enquiries. These results are indicative and do not guarantee a dealer offer, loan approval, insurance policy, or purchase outcome.

We may update this Policy to reflect changes in our services, technology, partners, or legal requirements. The revised Policy will be posted here with a new effective date. We may provide an additional notice where a change materially affects your rights or how we use information.

For privacy questions, correction or deletion requests, consent withdrawal, or complaints, contact the RideX24 Privacy/Grievance Team:

• Email: support@ridex24.com
• Location: New Delhi, India

Please include your name, registered phone number or email, the nature of your request, and any relevant enquiry reference. We may ask for reasonable verification before acting on a privacy request.